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This article describes issues and errors you may
encounter using the Net Folders component in Microsoft Outlook. This article
also provides possible resolutions to these issues.
This article contains the following sections arranged in order of complexity;
read these sections in the order presented:
- Net Folders Error Conditions
- Net Folders Error Messages
- Net Folder Maintenance
- Using Nfclean to Reset Net Folders Structure
- Creating a New Installation of Net Folders
Net Folders Error Conditions
The following are some error conditions you may
encounter if Net Folders is not functioning properly:
- The sharing options found under File >
Share are all dim or unavailable regardless of which folder is selected in
the Folder List (This is normal if a root folder is selected).
To fix this, run Outlook with the /cleanprofile switch.
For additional information about command-line switches, click the article
number below to view the article in the Microsoft Knowledge Base:
Q197180
OL2000: Additional Command-Line Switches
- After you add a subscriber to a folder, you
may not see the subscriber added to the subscriber's list.
- Subscribers initially receive the shared
folder information, but updates are never received, updates for the shared
Net Folder are never processed on the subscriber's computer, or the
recipient never gets updates from the subscriber.
These issues occur when the Internet Mail service is configured with the
Corporate or Workgroup installation of Outlook.
To resolve this issue, use the Outlook Address Book to send the initial
invitation. To do so, follow these steps:
- On the File menu, click New ,
and then click Contact . In the new contact form, type the
necessary information for the subscriber, including the e-mail address.
- On the File menu, click Save .
The e-mail address appears as underlined.
- Double-click the e-mail address, and then
select the Always send to this recipient in Microsoft Outlook
rich-text format check box.
- To address the invitation, run the Net
Folders Wizard using the contact you created.
- Subscribers do not see the Accept or Decline
buttons on the subscription message. To preserve these features, always send
messages to recipients in Rich Text Format. If that does not work, search
for and rename any Frmcache.dat files on your hard drive to Frmcache.old,
and then restart Outlook.
- After sharing a folder, Net Folders appears to
share information, but some or all items do not appear in the shared
folders.
Check the items in the original folder and make sure they are not marked as
Private. Private items may not be shared by means of Net Folders. To check
if an item is marked as private, follow these steps:
- In the original shared folder, open an
item.
- In the lower right-hand corner of the
item, you should see a check box marked Private. If that box is checked,
the item may not be shared with the other Net Folders users.
For additional information on why Contacts are
sometimes marked as private, click the article number below to view the
article in the Microsoft Knowledge Base:
Q241846
OL2000: SBCM: All New Contacts Are Marked Private After Saving
Net Folders Error Messages
You may receive the following error messages while
setting up or using Net Folders, each error message is indented below. Use the
suggestions in the "What to try" section to resolve the problem.
Net Folders is unable to send out updates to
your folders due to an error. One probable cause is that you have exceeded
your server quota. If this continues to be a problem, please speak with your
network administrator.
What to try
The folder that contains the updates, or that
receives the updates, has exceeded the 2 megabyte limit. You must reduce the
size of the folder or increase the server quota size.
This task cannot be processed at this time.
What to try
Subscriptions may not process if the Personal Folder
(PST) file is password protected. Remove the password from the Personal Folder
file, or create a new Personal Folder file as the delivery point.
Error: The command is not available. See the
program documentation about how to use this extension.
- or -
Error: Net Folders was unable to start in this session.
What to try
The Net Folders feature relies on two add-ins, Net
Folders and the Rules Wizard, to manage the subscription and update process.
Issues with either, or both, of these items may cause the error mentioned. Use
the following steps to reset these add-ins. You must follow the steps once for
the Net Folders add-in, and once for the Rules Wizard add-in. To reset these
add-ins, follow these steps:
- On the Tools menu, click Options ,
and then click Other .
- Click Advanced Options , and then click
Add-in Manager.
- Clear the Net Folders check box.
- Click OK twice.
- Quit and start Outlook again.
- Return to the Add-in Manager , and then
select the Net Folders check box.
- Click OK twice.
- Quit and start Outlook again.
After completing these steps, test the functionality
of Net Folders.
What to try
In some cases the binary file, which stores Outlook
rules, may be damaged. To generate a new rules file, follow these steps:
- Windows 95/98: Click Start , point to Find
, and then click Files or Folders .
Windows Millennium Edition: Click Start , point to Search ,
and then click For Files or Folders .
- Windows 95/98: In the Named box, type *.rwz
. Ensure that the entire hard disk drive is selected in the Look In list,
and then click Find Now .
Windows Millennium Edition: In the Search for files or folders named box,
type *.rwz , and then click Search Now .
- The active Rules Wizard file name is the same
as the name of the current Outlook profile, if you are using the Corporate
or Workgroup (CW) installation, and the name Microsoft Internet Settings, if
you are using the Internet Mail Only (IMO) installation.
- Right-click the appropriate file and then
click Rename . Change the file name extension to .old , and
then click the Close button.
Repeat these steps to refresh the Rules Wizard and
Net Folders add-ins.
After these steps are completed, test the functionality of Net Folders.
Outlook has performed an invalid page fault in
module Fldpub.dll at 015f:4c51a697.
What to try
For more information on System errors involving
Fldpub.dll, please see the following article in the Microsoft Knowledge Base:
Q196109
Err Msg: Illegal Page Fault in Fldpub.dll
The <folder name> Net Folder, which is
administered by <folder owner> is no longer sending you updates. If
you have any questions, please contact the administrator of this Net Folder.
What to try
If you are using Net Folders to share information
with others on the Internet, either your Internet Service Provider (ISP), or one
of the participant's ISP's has turned off "Autoreplies to the
Internet." Many ISPs turn off this feature to cut down on the propagation
of viruses that are transmitted through e-mail. You can determine if Autoreplies
are turned off by requesting a read receipt from other participants. To request
a read receipt, follow these steps:
- Create a new mail message and address it your
associates.
- In the message, on the File menu, click
Properties .
- Select the Read Receipt Requested check
box.
- Click OK , and then send the message.
If you do not receive a message that the test
message was read, Autoreplies is likely turned off at the ISP; this is usually
applied to all mailboxes. Contact your ISP to see if Autoreplies can be turned
on for your account.
Using Nfclean to Reset Net Folders
NOTE : The following steps require that you
locate files on your computer. If you are unsure of how to locate these files,
see the "To Locate and Rename Files" section at the end of this
article.
When the Net Folders option is selected in the Outlook section of the Windows
Installer, a utility called Nfclean.exe is installed. To use Nfclean to reset
the Net Folders structure, follow these steps:
- Locate the Nfclean.exe utility.
- Double-click Nfclean.exe to run the
program. This utility provides no user interface. You may only see an
hourglass pointer briefly.
- Start Outlook and test Net Folders
functionality.
To Create a New Installation of Net Folders
The files listed make up the core of the Net Folders
feature. In some cases, one or more of these files may be damaged. Use the
"To Locate and Rename Files" section to find and rename each of these
files.
To create a clean installation of the Net Folders feature set, follow these
steps:
- On the Start menu, click Shut down ,
and then click Restart the computer .
- Locate each of the following files and change
the file name extension to .old :
Fldpub.ecf
Fldpub.dll
Conflict.cfg
Multiple.cfg
Newsubsc.cfg
Frmcache.dat
Regcfg.exe
Request.cfg
Sync.cfg
Update.cfg
Fldpb.clt
Fldpb.inf
Fldpbpst.stf
Newsubsc.oft
Nfconf.oft
Atl.dll
Fpatl.ocx
Nfclean.exe
Extend.dat
Outcmd.dat
- On the Start menu, point to Settings
, and then click Control Panel .
- Double-click the Add/Remove Programs icon.
- Select <Microsoft Office 2000> ,
and then click Add/Remove , where <Microsoft Office 2000> is
the version you are using.
- In <Microsoft Office 2000>
Maintenance Mode , click Add or Remove Features .
- In <Microsoft Office 2000> Update
Features , click the plus sign (+) next to Microsoft Outlook
for Windows , to expand the Outlook features list.
- Click the Net Folders icon, and then
click Run from My Computer . Click Update Now .
- Start Outlook.
- On the Help menu, click Detect and
Repair .
- When Detect and Repair is finished restart
your computer.
Start Outlook and test Net Folders functionality.
You must reestablish sharing and resend any subscriptions.
NOTE : During the reinstallation of the Net Folders components, Microsft
strongly suggests that you not have any other programs running. This
specifically applies to disk utilities or virus protection programs.
To Locate and Rename Files
To locate files on your computer, follow these
steps:
- Windows 95/98: Click Start , point to Find
, and then click Files or Folders .
Windows Millennium Edition: Click Start , point to Search ,
and then click For Files or Folders .
- Windows 95/98: In the Named box, type
the name of the file that you want to locate. Ensure that the entire hard
disk drive is being searched, make the appropriate selection in the Look
In box. Select the Include Subfolders option, and then click Find
Now .
Windows Millennium Edition: In the Search for files or folders named box,
type the name of the file that you want to locate. In the Look In box,
click your hard drive, and then click Search Now .
- Right-click the file you want to rename, and
then click Rename .
Rename the file by changing the file name
extension to .old .
REFERENCES
For more information on creating user profiles or
accounts, please see the following articles in the Microsoft Knowledge Base:
Q195718
OL2000: (CW) How to Create a New User Profile for Outlook
For more information on Net Folders, please see the
following article in the Microsoft Knowledge Base:
Q195867
OL2000: How to Use Net Folders
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