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Problem:
When in Outlook
2007 and you save Quick Parts (aka 'Building Blocks')
your changes save but after you reboot they disappear. The issue seems to
be associated with the NormalEmail.dotm word template that is associated with
outlook. There is no known fix for it as of Jul 2008 however below is a
workaround in the interim .
Fix:
Solve it by deleting NormalEmail.dotm,
logged in as Administrator and it will create a new one following the steps below.
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Close Outlook 2007
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Locate
normailEmail.dotm by using one of the methods below.
a)
Copy the following into the address bar of MyComputer
and hit enter. <%appdata%\Microsoft\Templates> less '<>' brackets
b)
In Vista, change VIEW settings in MyComputer to Show Hidden Files.
Then browse to <C:\Users\[username]\AppData\Roaming\Microsoft\Templates>
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Delete
(or rename to .OLD) NormalEmail.dotm (outlook will create a new one
in a moment)
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Then
start Outlook 2007 by using "Run as Administrator" command (must do it this way or it
will not work).
a) RIGHT
click on Outlook icon from QuickLaunch bar to get this option above. (Turn ON Quick
Launch [right click no START menu] and add or drag Outlook shortcut to
QuickLaunch so icon shows).
b)
Outlook opens. Create ALL of the Quick Parts you want (must do all
now, explanation below)
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Restart Outlook normally. A new NormalEmail.dotm is
created and quick parts should now save even after reboot.
Tech Notes:
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Have no idea why you cannot continue to save from this point
consistently but you cannot it seems. Can not identify the common
denomonator sometimes it does sometimes it does not. Whichever Quick Parts
you saved in steps 1-5 above will be the only ones that will save after you
reboot. To add more QP you will have to create them ALL again using
these steps. Hopefully Microsoft will find a post a fix for this, if so we
will add it here on this page. Bookmark this page for future reference.
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