Technical Support Services

If you need assistance installing or post sales technical support, help is only a phone call away. Please call the appropriate number below based on the model of the video card that you have purchased. A technical support representative will be happy to help you.

Also see NTI Knowledge Base Articles

Samsung LCD Monitors

• Online RMA Request Form
• If you feel that you have a defective Samsung LCD please click on the link above to submit an RMA ticket directly with Samsung.
• Note that all monitor service requests must go through Samsung directly. NTI will not be able to assist you here per Samsung company policy.

Viewsonic LCD Monitors

• Online RMA Request

ATI FireMV/FirePro Video Card Support

NTI does not support video cards or installation, unless purchased with a complete QuadStation system. If you have purchased a video card only, please contact ATI directly at the numbers below.

Call:

• 877.284.1566  M-F   9a-7p ET

• 866-284-2093 / Option 1.

ATI FireMV/FirePro Video Card Technical Resources:

• ATI/AMD Drivers Main Download Page

• ATI Fire MV Knowledge Base. An excellent resource where you will most likely find the answers to any question you might have.

• Hydravision Multi-monitor Management Software enables you to tailor your desktop to the way you work, so you can manage increased amounts of information and improve your productivity. >> More on HydraVision

• FirePro ONLY Video Card Drivers / 8.743.3.2 / Win7-32bit
• FirePro ONLY Video Card Drivers / 8.743.3.2 / Win7-64bit

If you have both FirePro and FireMV video cards in your QuadStation download these drivers

• FirePro +/or FireMV Video Card Drivers / 8.593.100.8 / Vista, Win7-32bit
• FirePro +/or FireMV Video Card Drivers / 8.593.100.8 / Vista, Win7-64bit
• FirePro +/or FireMV Video Card Drivers / 8.593.100.8 / WinXP-32bit
• FirePro +/or FireMV Video Card Drivers / 8.593.100.8 / WinXP-64bit

* For additional drivers visit ATI site directly here.

* Also NTI Knowledge Base for DVI and ATI vBIOS update

ATI FireMV Warranty Service Request / RMA.

• After 30 days video cards purchased from NTI individually or as part of a system must be returned to ATI directly. To submit a return request, please begin by filling out the ATI RMA Request Form.

QuadStation Support Team call: 800.346.0732 (US) | 239.254.9206 (international)

• For technical assistance with any hardware related issue with your QuadStation please feel free to contact us toll free during normal business hours and excluding holidays, or you may email: qssupport@naplestech.com.

• Please note we are a hardware vendor. We do NOT support software of any kind. This includes Microsoft Windows operating system, all trading software and/or issues or performance related to these applications and all other software applications. Please refer to your individual software vendor for troubleshooting any software issues.

• Please also note that when your QuadStation ships it is running perfectly and at peak performance. If your system becomes sluggish after a while this is NOT a hardware issue. Most often it is related to lack of standard computer system maintenance and upkeep such as spyware and virus protection.

• QuadStation Warranty and Return Policy

NTI Remote Support:
If an NTI technician determines that a remote support session is required to assist you please CLICK HERE to submit your 6 digit ticket # that the NTI representative provides to you.

Video Support Library

NTI Knowledge Base

NTI Glossary of Terms
 

Xentera Line of Video Cards This product has been discontinued and no further support is available. Please see the FirePro line of replacement video cards.

If you have other NON technical or pre-sales questions, please feel free to contact NTI sales team at: 800.346.0732 we will be happy to help you.