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Are you going nuts trying to figure out why you keep getting WHEA Logger Errors in your event logs?
So were we...until we figured out the solution. We are posting this fix as a courtesy, hope if saves you from hours of frustration. If it works for you drop us a quick email to let us know it helped you. Feel free to send others here as well.

HARDWARE IN THIS TEST:

• Intel DX58 motherboard

• ATI FireMV 2250 and FirePro 2450 video cards. The new FirePro 2460 is NOT affected.

PROBLEM:  WHEA LOGGER ERRORS 17 (or other) over and over again in windows/System LOGS sometimes just minutes apart.

• You could also get other errors in device manager under the SYSTEM DEVICES section in one or MORE of your PCI Express Root Port items.

• Many posts online reporting this problem with no solution. Updating drivers, bios nothing works but this.

• There are 2 parts to this fix. You will cross reference the Windows log with bangs in device manager

HOW TO IDENTIFY:

1. Start by looking at the Windows logs to get more detail. Open Windows Event Logs/System and locate the WHEA Logger errors. The event ID might be 17 or any other number.

2. Double click on the error in the logs then click on the DETAILS tab. Expand the SYSTEM details.

3. Look specifically for BUS, DEVICE and FUNCTION numbers. (This is how you will identify which item in device manager is causing the problem.)

4. Leave that open, now open Device manager and scroll down to System Devices section. You will probably see a bang in there that will look something like this but the numbers on the far right will be different. You could have one or more instances. Repeat FIX for each one.

a.    'Intel(r)5520/5500/x58 i/o hub pci express root port 3- 340a'

b.    'Intel(r)5520/5500/x58 i/o hub pci express root port 7- 340e' etc

Double click on each of these PCI Express Root Port items in device manager and note the LOCATION which will be something like this PCI bus 0, device 3, function 0

 

THE FIX PART 1:

1. Now cross reference the error in the system log with the item in device manager with the same BUS, DEVICE, FUNCTION location.

2. Double click on that item and go to driver tab and update driver, manually update by click browse, Let me Pick...

3. From the compatible hardware driver list choose: PCI Express Standard Root Port driver.

4. Click Next to complete the driver update.

Repeat for EACH of the errors but only if they have a different BUS, DEVICE LOCATION. If they are all the same it is not necessary.

 

THE FIX PART 2:

1. Open windows Services  (Start menu>Computer > right click > manage > services)

2. Locate:   AMD or ATI External Events Utility

3. Right click > Properties > Stop > Select the Startup Type> DISABLE, and make sure on the RECOVERY tab they all say TAKE NO ACTION.

4. Reboot.

 

This should take care of it. Keep an eye on your windows event logs. If other errors occur repeat process above with the identifier numbers to resolve all errors individually. Hope this helped you as it did us. Any questions or comments let us know.

Thanks

NTI

QuadStation Multiple Monitor Computer Systems with Windows 7
	QuadStations are high performance, multiple display computer systems. The systems support from 2-12 independent displays driven by a single powerful workstation. 3Yr warranty, FREE shipping, FREE remote support!  Read More>>>

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